How close is your device to the router?.The location of your wireless router and the distance from your router to your device(s) play key roles in internet connectivity and consistency.If you are still having speed issues, give our 24/7 technical support team a call at 84. There is additional information below regarding things you can do to ensure you are getting the fastest speeds possible. There are steps you can take to ensure your entire home is enjoying top speeds on all devices.Ĭheck out this video for information about maximizing your internet speeds. This causes a delay in the telemarketer’s greeting as you answer your phone.For accurate results, you must connect directly to your router using a network cable. Some telemarketers use an auto-dialer to call you. If you discontinue a phone call by depressing/releasing your switch hook and then hang up the phone (depressing the switch hook a second time in a row), the phone system may see this as a request for a three-way call and therefore ring your phone. A computer or fax machine could be programmed incorrectly to dial your telephone number. If this does not work, try another phone or replace the phone cord and/or wall jack.
Unplug all the phones and phone equipment, wait 15 minutes, and then try plugging a corded phone into one of the jacks. This will cause your phone to ring one time. Is your Call Forward service on? If Call Forwarding is activated on your phone, your calls may simply be bypassing your phone and going directly to your forward-to number or to Voicemail.
The phone is ringing, but there is no one on the line: (If any of the above equipment is powered by an AC adaptor, unplug it from the AC outlet also.) Wait 15 minutes and then try plugging a corded phone into one of the jacks. Unplug all of the phones, answering machines, fax machines, Caller ID units, and computers from the wall or baseboard jacks. Verify that all phones are hung up and that all handsets are in their base receivers. If faulty equipment is found, unplug or replace the damaged equipment and see if the problem has cleared. Look for problems like cracks in the phone, frayed cords, or phone lights that don’t work. Check to ensure there isn’t a problem with your telephone equipment. I hear static or echo while talking on the phone:Īn echo causes callers to hear the sound of their own voice. If you still can’t receive the call, try another phone, phone cord, and/or jack. Unplug all phones and phone equipment, wait 15 minutes, and then try plugging a phone into a jack. If you are not subscribed to a long-distance service, you may need to use a calling card to complete your call.Ĭheck to see if you have any Call Forwarding services activated. If you can make local calls but not long-distance calls, ensure that you have subscribed to a long-distance service through a long-distance carrier. If neither phone works, the problem is probably elsewhere in the network. If the phone works, the original phone may need to be replaced. If one phone is not working and the rest are, unplug the phone that is not working and replace it with a phone that is working. This is called “blocking” or “toll restriction.”Unplug all phones, wait 15 minutes, and then plug one phone in at a time, testing each one to verify it is working correctly. I hear a dial tone, but I can’t make phone calls: The phone line may be programmed to stop certain types of calls, like long-distance calls. Be sure all phone-related devices are working correctly (answering machines, alarm lines, fax machines, credit card machines, modems, etc.).Unplug all phones, wait 15 minutes, and then plug one phone in at a time, testing each one to verify it is working correctly. If you have a computer modem, be sure the modem is disconnected. Be sure all phones are hung up and all handsets are in their receivers. Make sure the battery is charged or replace the battery.
If you have a cordless phone, the battery may be low. If you find one of these symptoms, unplug or replace the damaged equipment and see if the problem has cleared. Look for cracks in the telephone, broken or frayed cords, or phone lights that don’t work.
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